Shipping policy
Last Updated: January 2026
Great shoes should show up at your door without a runaround. Every OUTLANDARS order ships free across the United States — no minimums, no handling fees, and no surprise charges waiting at checkout. The price you see is the price you pay.
Shipping at a Glance
- Free standard shipping on every US order — $0.00 USD
- No order minimum, no handling fees, no surcharges
- We ship within the United States only (all 50 states)
- Order cutoff: orders placed after 2:00 PM MST are processed the next business day
- Processing time: 1–3 business days
- Total estimated delivery: 6–12 business days from date of purchase
- Carriers: USPS, UPS, FedEx, or DHL
Where We Ship
OUTLANDARS currently ships within the United States only, including all 50 states. Orders are dispatched from our US fulfillment center, which keeps your shoes moving quickly and your delivery times predictable. We do not ship outside the United States at this time.
Order Cutoff & Processing Times
Orders placed after 2:00 PM MST, or on weekends and US public holidays, begin processing on the next business day. After you place an order, our team gets to work on it within 1 to 3 business days — the time it takes to confirm your order, inspect your pair, and pack it properly.
Delivery Times
Once your order ships, standard delivery typically lands at your door within 6 to 12 business days from the date of purchase, depending on where in the country you are. Orders are shipped via USPS, UPS, FedEx, or DHL. Delivery times are estimates rather than guarantees and can occasionally be affected by carrier delays, severe weather, or peak seasons.
| Destination | Method | Delivery Time | Cost |
|---|---|---|---|
| United States (all 50 states) | Standard | 6–12 business days | $0.00 (Free) |
Tracking Your Order
As soon as your shoes ship, you'll receive a confirmation email with a tracking link. You can also check your status anytime on our Track Your Order page using your order number and email. If tracking hasn't moved in several days, or your package shows as delivered but hasn't arrived, please reach out and we'll look into it.
Delivery Address
Please double-check your shipping address before placing your order. We can't cover parcels sent to an address that was entered incorrectly. If you spot a mistake, email us at info@outlandars.com within 12 hours of ordering and we'll do our best to correct it before your order ships.
Lost or Delayed Packages
If your tracking shows "delivered" but your package hasn't arrived, please check around your property and with neighbors first, then contact your local carrier. Still missing? Reach out to us within 16 days of the marked delivery date and we'll open a claim with the carrier on your behalf.
Questions
If anything about your shipment needs attention, our customer support team is here to help.
OUTLANDARS
Email: info@outlandars.com
Phone: +1 520 462 8390
Address: 6638 S Avenida Santa Carolina, Tucson, AZ 85756, United States
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM MST · Saturday & Sunday: Closed
Response Time: We do our best to reply to your email within 24 hours during business hours.
Closed on US public holidays. Messages received outside business hours are answered the next business day.